On the subject of service, DCY Machinery work group-widly together. Our target is to provide our customers with consistent support. Reachability, fast availability and a worldwide team of competent service engineers guarantee perfect service for your economic success.


DCY Machinery is proud to provide a wide range of tissue machinery and technology solutions for individual production application scenes, such as rewinding, slitting, packaging and more.

Whenever you get a request or trouble in your current tissue production, our professional solutions will be proposed with any of your information as follows:

A list based on accurate requirement analysis.
A request for process upgrading or replacement.
A description of your production output requirement.
A specified requirement of your finished product.
Other information about your tissue production request.


As soon as your request is received, DCY regional sales manager who has good tissue machinery knowledge-basis will contact you immediately to have a closer follow-up and accurate understanding of your request.

Under the professional analysis and evaluation of your request by DCY professional technical support team, our sales manager will send you a precise professional quotation proposal for your confirmation.

Once the proposal is confirmed, a final sales order will be submitted for your approval and confirmation with the items listed as follows:

Necessary order relative Information.
A confirmed product list with pricing.
Terms of payment, delivery, lead-time and warranty.
Other agreed clauses e.g., technical support.

As soon as the sales order is signed by both parties and the agreed down-payment transaction is received at DCY assigned bank account, the order fulfilment will start immediately in DCY internal order system.



Under precise and real-time manufacturing and quality control, all the parts and machines will be produced 100% based on our committed specifications and standard. “What we deliver what we promise” is always the key to drive DCY business growth.

Before shipping, DCY will do 100% checking of the listed items for each order:

BOM checking with specifications & standards.
Safety & performance testing of individual units.
Pre-implementation trial run before Exit-work.
Parts & component inspection by a packing list.
Final package, labels, certificate and shop drawings, etc.

With over 20 years international business experience, DCY has been very professional at long-distanced overseas transportation protection and troubleshooting.Working closely with the assigned logistic parties and our local service team, DCY is fully capable of guaranteeing the excellent delivery of your project on time. Meanwhile, we are also flexible enough to deliver the machines to your location according to the unexpected situation of your site readiness and project timeframe delay.



DCY well understands that the implementation of safety and efficiency plays an important role in the process of new tissue production line setup or the retrofitting of existing plant, especially for an international machinery deal.

However, in practice there is usually only very little time for implementation. How does DCY perfectly solve most of the troubles that might appear during the field implementation service?

Here are the essentials of DCY implementation support as follows:

Local team with fast reaction and execution capability.
Precise pre-measurement and analysis before solution.
Excellent Pre-implementation trial run before Ex-work.
Sufficient parts, tools & instruction preparation in advance.
Consistent and effective technical training program.
High-efficient teamwork procedure of DCY culture.
HQ experienced technical experts ready for 24-hour online support.



DCY fully understands that every minute of machine downtime impacts your company’s bottom line. DCY provides 24-Hour Online Technical Support to help you prevent or reduce downtime and keep production running smoothly.

When you connect, we can instantly access detailed data on your machinery, perform remote diagnostics and recommend the right fix, often within minutes. If complex needs arise, our technical support professionals also make time to give you the support and service you need.

Our service professionals can help you:

Remote diagnose and troubleshoot.
Assess & optimize machine performance.
Identify & replacement of defective parts.
Professional training for technical support.
Routine and preventive maintenance guidelines.
Further upgrading solutions for capacity or capability extension.